Regional Passport Office Shimla
| RPO Shimla |
| Regional Officer |
Shri Varun Kumar Sharma |
| Official Address |
Address: 3rd Floor, Railway Board Building, Near SBI, The Mall, Shimla, Himachal Pradesh-171003. |
| Contact number |
0177-2652395
0177-2658328
|
| Helpline No. |
18002581800 |
| E-mail |
rpo.shimla @mea.gov.in |
| Fax |
0177-2658648 |
| Working Days |
Monday to Friday |
| Appointment Timing |
9:00 to 5:00 PM |
| Passport mela |
open Saturday |
| Status |
SMS to 9704100100 |
| Official Website |
passportindia.gov.in |
Office Under Regional Passport Office Shimla
| Hamirpur |
Bhota Chowk, Hamirpur Distt., Hamirpur (H.P.), Pin-177001. |
| Kangra |
Kangra Head Post Office, Near Tondon Club Distt. Kangra, Himachal Pradesh, Pin-176001. |
| Kullu |
Kullu Head Post Office, Dhalpur Distt., Kullu, Himachal Pradesh, Pin-175101. |
| Una |
Una Head Post Office, Arvind Market, Near Bus Stand Distt., Himachal Pradesh, Pin-174303. |
| Mandi |
Mandi Head Post Office, Bhagwan Mohalla Distt. Mandi (H.P.), Himachal Pradesh, Pin-175001. |
| Palampur |
Palampur Head Post Office, Near Subhash Chowk, Main Market Palampur, Distt. Kangra, Himachal Pradesh, Pin-176061. |
| Shimla |
Shimla Panthaghati, Mukund Complex, Mukund Niwas, opposite Videocon Office, Pantha Ghati, Shimla, 171009. |
Under Review at Regional Passport Office
Show the following steps for review in passport office.
| What It Means |
Your application has passed the initial document check at the Passport Seva Kendra (PSK), but more detailed verification by senior officials at the Regional Passport Office (RPO). |
| Duration |
it extends to 3-4 weeks or more |
| Documentary Issues |
A discrepancy in your date of birth, address, name spelling, or supporting documents |
| What You Should Do |
1. Check for an Official Letter in your main. |
| |
2. Contact to helpline number 1800-258-1800. |
| |
3. Complain to file a grievance on pgportal.gov.in under the Ministry of External Affairs. |
| |
4. You can visit your RPO's grievance cell with your ARN and original documents for a direct inquiry |
Regional Passport Office Online Appointment
RPO online appointment process is given below
| Access Official Website |
Go to the official Government of India portal: passportindia.gov.in |
| Log In to Your Account |
Return to the homepage and click "Login" under Existing User. Enter your created Login ID and password. |
| Schedule Appointment |
View your name of ARN / File Number. Find the Schedule Appointment for Inquiry at RPO in the bottom menu and book an appointment date. |
| Available Slots |
Keep in mind the slot date is open only at 3:30 pm as per the official time. |
| Rescheduled Limit |
You can get only three appointments in the RPO Kolkata. |
Regional Passport Office Complaint Process
You can raise complaints at various stages of your passport application process from the Passport Seva Kendra.
| Method |
How to Do |
| Online Grievance Portal |
Via the main Passport Seva website:
1. Go to www.passportindia.gov.in
2. Click on the "Register Grievance" link in the top menu.
3. You will need your Application Reference Number (ARN). |
| Toll-Free Helpdesk Number |
Call the 24x7 National Helpdesk:
1800-258-1800 (Toll-Free) |
| Email to the Regional Passport Office |
The email address is rpo.kolkata@mea.gov.in |
| Public Grievance Portal (CPGRAMS) |
Register on the Centralized Government portal: https://pgportal.gov.in |
Police Verification Report is Awaited
To process the number of steps for quick police verification.
| Request forwarded for Police Verification. |
The RPO has completed its initial action. The delay is now with the police. |
| Delay in Police Verification. |
Follow up directly with your local police station. Inquire about the status and any required documents. |
| The police station is not responding, or there is no progress. |
File a grievance on the CPGRAMS portal cpgrams.gov.in. This will officially alert the RPO to follow up with the police on your behalf. |
My passport is printed, but I haven't received it
In case of facing a problem with passport printing, you must check below.
| Get Tracking Details |
Visit the official passport website and click "Track Your Passport Status" with your 15-digit File Number and Date of Birth. |
| Track on the Courier Website |
The result will show your Dispatch Number and the Courier Name (e.g., India Post/DPI). |
| Take official action for no movement |
Go to the CPGRAMS portal and lodge a Grievance. |
Visit the RPO directly without an appointment
. Check your information to visit without an appointment.
| Administrative & Processing Center |
Services are not directly accessible by the public for general queries. |
| Public-Facing Service Desk |
Walk-in (with prior online appointment) for all standard passport services. |
| Issue Resolution |
Visit in person, but only after registering a grievance online via the CPGRAMS portal to get a ticket/reference number. |
Passport Related Complaint
You can use the passport-related complaint in the RPO as per the following conditions.
| 1. Correction of date of birth and other passport details. |
| 2. Official passport document resubmission at RPO. |
| 3. Pending police verification or re-verification. |
| 4. Close the previous file number or passport application. |
| 5. Request for passport data correction. |
| 6. Lost your passport? What to do at RPO. |
| 7. Application is on hold for review of documents. |
| 8. Recover my passport login ID and password |
| 9. The airport authority rejected or seized my passport. |
| 10. The delay in issuing passports at RPO. |
| 11. Resubmit your passport photo problems. |
| 12. A passport is under review at the Regional Passport Office. |
| 13. Applying for the wrong jurisdiction. |
| 14. Request to redispatch your printed passport. |
Process your complaint
