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Regional Passport Office Guwahati

 

RPO Guwahati 
Regional Officer Cherakung Zeliang
Official Address A DEE Tower, 2nd floor, Opp. Nidhi Bhawan, Lalmati, N.H.-37, Guwahati, Assam, 781029.
Contact Number

0361-2300101

0361-2228547

0361 230 2607

Helpline No. 1800 258 1800
Email rpo.guwahati  @mea.gov.in
Appointment Timing 10:00 to 3:00 PM
Working Days Monday to Friday
Status SMS to 9704100100
Official Website passportindia.gov.in

 

Office Under Regional Passport Office, Guwahati

Guwahati Passport Seva Kendra, Ground and First Floor, Shubham Velocity, Hanuboro Path, Walford, Guwahati, Assam, Pin-781005
 Dhubri Head Post Office District Dhubri, Assam, Pin 783301
 Dibrugarh  Lahowal, Sub-Post Office Complex, Assam Trunk Road, Lahowal, Assam – 786010
 Goalpara Goalpara MDG, Goalpara, Assam, Pin 783101
 Golaghat  Golaghat, Head Post Office, Golaghat, Dist Golaghat, Assam, Pin-785621.
 Jorhat  Jorhat, Head Post Office Atilagaon, Dist Jorhat, Assam, Pin -785001.
 Kakching  Kakching, Kakching Sub Post Office, Dist Kakching, Manipur,795103
 Karbi Anglong  Diphu, Diphu Head Post Office, Diphu, Dist Karbi Anglong, Assam, Pin – 782460
 Karimganj  Karimganj, Head Post Office, Kali Bari Road, Dist Karimganj, Assam, Pin – 788710.
 Khonsa  Khonsa, Khonsa MDG, Dist Tirap, Arunachal Pradesh, Pin-786630
 Kokrajhar  Kokrajhar, Kokrajhar Head Post Office,Distt Kokrajhar, BTAD, Assam, 783370
 Mangaldoi  Mangaldoi, Near Mangaldoi Police Station, Dist. Darrang, Assam, Pin 784125
 Nagaon  Nagaon, O/O the Supdt. Of Posts Nagaon Division, Dist Nagaon, Assam. Pin 782001
 North Lakhimpur  North Lakhimpur, Head Post Office, North Lakhimpur, Dist Lakhimpur, Assam. Pin 787001
 Silchar  Silchar, Senior Superintendent of Post(Cachar Division) Postal Complex, Trunk Road, Silchar-788001, Dist Cachar, Assam
 Tezpur Head Post Office, Tezpur Pin 784001, Assam
 Tinsukia  Tinsukia, Tinsukia Head Post Office, Tinsukia, Assam, Pin 786125
 Tura  Tura, Tura Head Post Office, West Garo Hills District, Meghalaya, Pin 794001
Aizawl Passport Seva Kendra, New Secretariat Complex, Khatla, Aizawl, Mizoram, Pin-796001
Barpeta Head Post Office Barpeta, Dist Barpeta, Assam. Pin-781301
Changlang  Changlang, Dist Changlang, Arunachal Pradesh, Pin 792120.
Dhubri Head Post Office District Dhubri, Assam, Pin 783301
Dibrugarh  Dibrugarh, Head Post Office Building, First Floor, R.K.B.Path, Dibrugarh – 786001
Dimapur Passport Seva Laghu Kendra, New Dy. Commissioner Office Complex, Chumukedima, Dimapur, Nagaland, Pin-797103
Goalpara Goalpara MDG, Goalpara, Assam, Pin 783101
Golaghat  Golaghat, Head Post Office, Golaghat, Dist Golaghat, Assam, Pin-785621.
Imphal Old Assembly Complex, Imphal, Manipur, Pin-795001
Itanagar Passport Seva Laghu Kendra, State Central Library Complex, Itanagar, Dist Papumpare, Arunachal Pradesh, Pin-791113
Jorhat  Jorhat, Head Post Office Atilagaon, Dist Jorhat, Assam, Pin -785001.
Kakching  Kakching, Kakching Sub Post Office, Dist Kakching, Manipur,795103
Karbi Anglong  Diphu, Diphu Head Post Office, Diphu, Dist Karbi Anglong, Assam, Pin – 782460
Karimganj  Karimganj, Head Post Office, Kali Bari Road, Dist Karimganj, Assam, Pin – 788710.
Khonsa  Khonsa, Khonsa MDG, Dist Tirap, Arunachal Pradesh, Pin-786630
Kokrajhar  Kokrajhar, Kokrajhar Head Post Office,Distt Kokrajhar, BTAD, Assam, 783370
Mangaldoi  Mangaldoi, Near Mangaldoi Police Station, Dist. Darrang (Assam) Pin 784125
Nagaon  Nagaon, O/O the Supdt. Of Posts Nagaon Division, Dist Nagaon, Assam. Pin 782001
North Lakhimpur  North Lakhimpur, Head Post Office, North Lakhimpur, Dist Lakhimpur, Assam. Pin 787001
Shillong Passport Seva Kendra, DIPR Complex, Ground Floor (West Wing) Lower Lachummiere, Shillong -793001, Meghalaya
Silchar  Silchar, Senior Superintendent of Post(Cachar Division) Postal Complex, Trunk Road, Silchar-788001, Dist Cachar, Assam
Tezpur Head Post Office, Tezpur Pin 784001, Assam
Tinsukia  Tinsukia, Tinsukia Head Post Office, Tinsukia, Assam, Pin 786125
Tura  Tura, Tura Head Post Office, West Garo Hills District, Meghalaya, Pin 794001

 

View Passport Office Directory

The complete Passport Office in Assam, India, is available on the official Government of India website. It lists all Passport Seva Kendras and Post Office Passport Seva Kendras by location.

    View more information    

 

Under Review at Regional Passport Office

Show the following steps for review in passport office.

What It Means Your application has passed the initial document check at the Passport Seva Kendra (PSK), but more detailed verification by senior officials at the Regional Passport Office (RPO).
Duration it extends to 3-4 weeks or more
Documentary Issues A discrepancy in your date of birth, address, name spelling, or supporting documents
What You Should Do 1. Check for an Official Letter in your main. 
  2. Contact to helpline number 1800-258-1800. 
  3. Complain to file a grievance on pgportal.gov.in under the Ministry of External Affairs.  
  4. You can visit your RPO's grievance cell with your ARN and original documents for a direct inquiry

 

Regional Passport Office Online Appointment

RPO online appointment process is given below

Access Official Website Go to the official Government of India portal: passportindia.gov.in
Log In to Your Account Return to the homepage and click "Login" under Existing User. Enter your created Login ID and password.
Schedule Appointment View your name of ARN / File Number. Find the Schedule Appointment for Inquiry at RPO in the bottom menu and book an appointment date.
Available Slots Keep in mind the slot date is open only at 3:30 pm as per the official time.
Rescheduled Limit You can get only three appointments in the RPO Kolkata.

 

Regional Passport Office Complaint Process

You can raise complaints at various stages of your passport application process from the Passport Seva Kendra. 

Method How to Do
Online Grievance Portal  Via the main Passport Seva website:
1. Go to www.passportindia.gov.in
2. Click on the "Register Grievance" link in the top menu.
3. You will need your Application Reference Number (ARN).
Toll-Free Helpdesk Number Call the 24x7 National Helpdesk:
1800-258-1800 (Toll-Free)
Email to the Regional Passport Office The email address is rpo.kolkata@mea.gov.in
Public Grievance Portal (CPGRAMS) Register on the Centralized Government portal: https://pgportal.gov.in

 

Police Verification Report is Awaited

To process the number of steps for quick police verification.

Request forwarded for Police Verification. The RPO has completed its initial action. The delay is now with the police.
Delay in Police Verification. Follow up directly with your local police station. Inquire about the status and any required documents.
The police station is not responding, or there is no progress. File a grievance on the CPGRAMS portal cpgrams.gov.in. This will officially alert the RPO to follow up with the police on your behalf.

 

My passport is printed, but I haven't received it

In case of facing a problem with passport printing, you must check below. 

Get Tracking Details Visit the official passport website and click "Track Your Passport Status" with your 15-digit File Number and Date of Birth.
Track on the Courier Website The result will show your Dispatch Number and the Courier Name (e.g., India Post/DPI).
Take official action for no movement Go to the CPGRAMS portal and lodge a Grievance.

 

Visit the RPO directly without an appointment

. Check your information to visit without an appointment.

Administrative & Processing Center Services are not directly accessible by the public for general queries.
Public-Facing Service Desk Walk-in (with prior online appointment) for all standard passport services.
Issue Resolution Visit in person, but only after registering a grievance online via the CPGRAMS portal to get a ticket/reference number.

 

Passport  Related Complaint

You can use the passport-related complaint in the RPO as per the following conditions.

1. Correction of date of birth and other passport details.
2. Official passport document resubmission at RPO.
3. Pending police verification or re-verification.
4. Close the previous file number or passport application.
5. Request for passport data correction.
6. Lost your passport? What to do at RPO.
7. Application is on hold for review of documents.
8. Recover my passport login ID and password
9. The airport authority rejected or seized my passport.
10. The delay in issuing passports at RPO.
11. Resubmit your passport photo problems.
12. A passport is under review at the Regional Passport Office.
13. Applying for the wrong jurisdiction.
14. Request to redispatch your printed passport.

  Process your complaint  

 

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