Regional Passport Office Guwahati

RPO Guwahati
Regional Officer	Cherakung Zeliang
Official Address	A DEE Tower, 2nd floor, Opp. Nidhi Bhawan, Lalmati, N.H.-37, Guwahati, Assam, 781029.
Contact Number	0361-2300101 0361-2228547 0361 230 2607
Helpline No.	1800 258 1800
Email	rpo.guwahati @mea.gov.in
Appointment Timing	10:00 to 3:00 PM
Working Days	Monday to Friday
Status	SMS to 9704100100
Official Website	passportindia.gov.in

Office Under Regional Passport Office, Guwahati

Guwahati	Passport Seva Kendra, Ground and First Floor, Shubham Velocity, Hanuboro Path, Walford, Guwahati, Assam, Pin-781005
Dhubri	Head Post Office District Dhubri, Assam, Pin 783301
Dibrugarh	Lahowal, Sub-Post Office Complex, Assam Trunk Road, Lahowal, Assam – 786010
Goalpara	Goalpara MDG, Goalpara, Assam, Pin 783101
Golaghat	Golaghat, Head Post Office, Golaghat, Dist Golaghat, Assam, Pin-785621.
Jorhat	Jorhat, Head Post Office Atilagaon, Dist Jorhat, Assam, Pin -785001.
Kakching	Kakching, Kakching Sub Post Office, Dist Kakching, Manipur,795103
Karbi Anglong	Diphu, Diphu Head Post Office, Diphu, Dist Karbi Anglong, Assam, Pin – 782460
Karimganj	Karimganj, Head Post Office, Kali Bari Road, Dist Karimganj, Assam, Pin – 788710.
Khonsa	Khonsa, Khonsa MDG, Dist Tirap, Arunachal Pradesh, Pin-786630
Kokrajhar	Kokrajhar, Kokrajhar Head Post Office,Distt Kokrajhar, BTAD, Assam, 783370
Mangaldoi	Mangaldoi, Near Mangaldoi Police Station, Dist. Darrang, Assam, Pin 784125
Nagaon	Nagaon, O/O the Supdt. Of Posts Nagaon Division, Dist Nagaon, Assam. Pin 782001
North Lakhimpur	North Lakhimpur, Head Post Office, North Lakhimpur, Dist Lakhimpur, Assam. Pin 787001
Silchar	Silchar, Senior Superintendent of Post(Cachar Division) Postal Complex, Trunk Road, Silchar-788001, Dist Cachar, Assam
Tezpur	Head Post Office, Tezpur Pin 784001, Assam
Tinsukia	Tinsukia, Tinsukia Head Post Office, Tinsukia, Assam, Pin 786125
Tura	Tura, Tura Head Post Office, West Garo Hills District, Meghalaya, Pin 794001
Aizawl	Passport Seva Kendra, New Secretariat Complex, Khatla, Aizawl, Mizoram, Pin-796001
Barpeta	Head Post Office Barpeta, Dist Barpeta, Assam. Pin-781301
Changlang	Changlang, Dist Changlang, Arunachal Pradesh, Pin 792120.
Dhubri	Head Post Office District Dhubri, Assam, Pin 783301
Dibrugarh	Dibrugarh, Head Post Office Building, First Floor, R.K.B.Path, Dibrugarh – 786001
Dimapur	Passport Seva Laghu Kendra, New Dy. Commissioner Office Complex, Chumukedima, Dimapur, Nagaland, Pin-797103
Goalpara	Goalpara MDG, Goalpara, Assam, Pin 783101
Golaghat	Golaghat, Head Post Office, Golaghat, Dist Golaghat, Assam, Pin-785621.
Imphal	Old Assembly Complex, Imphal, Manipur, Pin-795001
Itanagar	Passport Seva Laghu Kendra, State Central Library Complex, Itanagar, Dist Papumpare, Arunachal Pradesh, Pin-791113
Jorhat	Jorhat, Head Post Office Atilagaon, Dist Jorhat, Assam, Pin -785001.
Kakching	Kakching, Kakching Sub Post Office, Dist Kakching, Manipur,795103
Karbi Anglong	Diphu, Diphu Head Post Office, Diphu, Dist Karbi Anglong, Assam, Pin – 782460
Karimganj	Karimganj, Head Post Office, Kali Bari Road, Dist Karimganj, Assam, Pin – 788710.
Khonsa	Khonsa, Khonsa MDG, Dist Tirap, Arunachal Pradesh, Pin-786630
Kokrajhar	Kokrajhar, Kokrajhar Head Post Office,Distt Kokrajhar, BTAD, Assam, 783370
Mangaldoi	Mangaldoi, Near Mangaldoi Police Station, Dist. Darrang (Assam) Pin 784125
Nagaon	Nagaon, O/O the Supdt. Of Posts Nagaon Division, Dist Nagaon, Assam. Pin 782001
North Lakhimpur	North Lakhimpur, Head Post Office, North Lakhimpur, Dist Lakhimpur, Assam. Pin 787001
Shillong	Passport Seva Kendra, DIPR Complex, Ground Floor (West Wing) Lower Lachummiere, Shillong -793001, Meghalaya
Silchar	Silchar, Senior Superintendent of Post(Cachar Division) Postal Complex, Trunk Road, Silchar-788001, Dist Cachar, Assam
Tezpur	Head Post Office, Tezpur Pin 784001, Assam
Tinsukia	Tinsukia, Tinsukia Head Post Office, Tinsukia, Assam, Pin 786125
Tura	Tura, Tura Head Post Office, West Garo Hills District, Meghalaya, Pin 794001

View Passport Office Directory

The complete Passport Office in Assam, India, is available on the official Government of India website. It lists all Passport Seva Kendras and Post Office Passport Seva Kendras by location.

View more information

Under Review at Regional Passport Office

Show the following steps for review in passport office.

What It Means	Your application has passed the initial document check at the Passport Seva Kendra (PSK), but more detailed verification by senior officials at the Regional Passport Office (RPO).
Duration	it extends to 3-4 weeks or more
Documentary Issues	A discrepancy in your date of birth, address, name spelling, or supporting documents
What You Should Do	1. Check for an Official Letter in your main.
	2. Contact to helpline number 1800-258-1800.
	3. Complain to file a grievance on pgportal.gov.in under the Ministry of External Affairs.
	4. You can visit your RPO's grievance cell with your ARN and original documents for a direct inquiry

Regional Passport Office Online Appointment

RPO online appointment process is given below

Access Official Website	Go to the official Government of India portal: passportindia.gov.in
Log In to Your Account	Return to the homepage and click "Login" under Existing User. Enter your created Login ID and password.
Schedule Appointment	View your name of ARN / File Number. Find the Schedule Appointment for Inquiry at RPO in the bottom menu and book an appointment date.
Available Slots	Keep in mind the slot date is open only at 3:30 pm as per the official time.
Rescheduled Limit	You can get only three appointments in the RPO Kolkata.

Regional Passport Office Complaint Process

You can raise complaints at various stages of your passport application process from the Passport Seva Kendra.

Method	How to Do
Online Grievance Portal	Via the main Passport Seva website: 1. Go to www.passportindia.gov.in 2. Click on the "Register Grievance" link in the top menu. 3. You will need your Application Reference Number (ARN).
Toll-Free Helpdesk Number	Call the 24x7 National Helpdesk: 1800-258-1800 (Toll-Free)
Email to the Regional Passport Office	The email address is rpo.kolkata@mea.gov.in
Public Grievance Portal (CPGRAMS)	Register on the Centralized Government portal: https://pgportal.gov.in

Police Verification Report is Awaited

To process the number of steps for quick police verification.

Request forwarded for Police Verification.	The RPO has completed its initial action. The delay is now with the police.
Delay in Police Verification.	Follow up directly with your local police station. Inquire about the status and any required documents.
The police station is not responding, or there is no progress.	File a grievance on the CPGRAMS portal cpgrams.gov.in. This will officially alert the RPO to follow up with the police on your behalf.

My passport is printed, but I haven't received it

In case of facing a problem with passport printing, you must check below.

Get Tracking Details	Visit the official passport website and click "Track Your Passport Status" with your 15-digit File Number and Date of Birth.
Track on the Courier Website	The result will show your Dispatch Number and the Courier Name (e.g., India Post/DPI).
Take official action for no movement	Go to the CPGRAMS portal and lodge a Grievance.

Visit the RPO directly without an appointment

. Check your information to visit without an appointment.

Administrative & Processing Center	Services are not directly accessible by the public for general queries.
Public-Facing Service Desk	Walk-in (with prior online appointment) for all standard passport services.
Issue Resolution	Visit in person, but only after registering a grievance online via the CPGRAMS portal to get a ticket/reference number.

Passport Related Complaint

You can use the passport-related complaint in the RPO as per the following conditions.

1. Correction of date of birth and other passport details.

2. Official passport document resubmission at RPO.

3. Pending police verification or re-verification.

4. Close the previous file number or passport application.

5. Request for passport data correction.

6. Lost your passport? What to do at RPO.

7. Application is on hold for review of documents.

8. Recover my passport login ID and password

9. The airport authority rejected or seized my passport.

10. The delay in issuing passports at RPO.

11. Resubmit your passport photo problems.

12. A passport is under review at the Regional Passport Office.

13. Applying for the wrong jurisdiction.

14. Request to redispatch your printed passport.

Process your complaint