Regional Passport Office BKC

Grievances Cell Officer

Grievances Officer	Smt. Priyanka Meena
Tel No.	022 26520 016
E-mail	NA
Official Website	passportindia.gov.in
Enquire Appointment	Open at 3:00 PM.

 

Passport Seva Contact Number

National Call Centre / IVRS	1800-258-1800 ( 8 AM to 10 PM )
J & K	040-66720567
North East	040-66720581
Help Desk	helpdesk @passportindia.gov.in
SMS Service	9704100100 "STATUS File Number"

 

Find the main passport authority

 

Passport Application & Renewal Process

Before the application, you can find the following details

Collect Documents	Collect all necessary original documents (proof of DOB and address) and required annexures.
Access Portal	Go only to the official website: passportindia.gov.in.
Fill & Review	Fill the form carefully. Double-check all entered data against your original documents.
Pay Fees	Pay the applicable fee for your passport type (e.g., 36/60 pages, Normal / Tatkal). Save the payment receipt.
Appointments	Schedule your appointment at your nearest Passport Seva Kendra.
Visit Centre	Carry all original documents and their self-attested photocopies for your appointment.

Process your passport application

 

Passport Documents Checklist

A list of documents is needed during verification.

Date of Birth Proof
1. Birth Certificate	5. Pension Payment Order
2. PAN Card	6. School Leaving / Matriculation Certificate
3. Voter Card	7. LIC Policy Bond
4. Driving License
Address Proof
1. Voter Card	6. Ration Card
2. Aadhaar Card	7. Gas Bill
3. Driving License	8. Rent Agreement
4. Bank Passbook	9. Spouse's Passport
5. Electricity Bill	10. Parents' Passport (for minors)
Educational Qualification
1. Class 8 Marksheet	3. Graduation Marksheet
2. Class 10 Certificate	4. Other Qualification Certificates
Police Verification Support
1. Residential Certificate	3. Land Deed or BLRO Record
2. Current Voter List Extract	2. Father and Mother Voter Card

Find your passport documents

 

Online Application Prices

Service Type	Normal	Tatkaal
Fresh/Reissue	1,500	3,500
Fresh / Reissue Minor	1,000	3,000
Lost or Damaged	3,000	NA
Police Clearance Certificate (PCC)	500	NA
Deletion of ECR / Change in Personal Particulars	1,500	2,000
Deletion of ECR / Change in personal particulars for minors	1,000	1,500

Check your passport fees

 

Passport Annexure or Affidavit

You can find a complete list of annexures, along with their purposes.

Annexure	Category
A	Identity Certificate and an Illiterate Person.
C	Single Parent for Minor.
D	Two-Parent for Minor.
F	Lost and Damaged.
G	No Objection Certificate for Government Employee.
J	Joint Declaration instead of Marriage Certificate

 Information in your annexure 

 

Police Verification Report

Before your appointment, you can review the types of police verification.

Normal Application	Standard process for first-time applicants or those with expired passports.
Pre-Police Verification	This is applicable for minors, older seniors, or government employees.
Post-Police Verification	This case is only used for tatkaal. The passport is printed and dispatched immediately after your PSK appointment.
Documents	Resident certificate from the local councillor. Applicant's birth certificate, current voter list, identity proof, and address proof. The father's and mother's voter card, land deed, or land record.
Time	Within 7 - 21 days

  Request for police verification  

 

Check your Passport Status

You can track your status by following the steps.

Visit Website	Go to the official Passport Seva Online Portal
Tracking Section	On the website's homepage, find and click on the "Track Your Status" link.
Enter Your Details	Enter your 15-digit file number and your date of birth in the required format (DD/MM/YYYY).
View Your Status	Click the "Track Status" button. The next screen will display the current stage of your application.
SMS Tracking	Sending an SMS to 9704100100 in the format '<< STATUS>><< SPACE>><< File Number>>.'

Track your passport status 

 

Convert ECR to a Non-ECR passport

Particulars	ECR	Non-ECR
Passport Stamp	The passport requires a stamp/endorsement.	The passport has not required a stamp/endorsement.
Travel for Employment	ECR countries: Need Emigration Clearance. Non-ECR countries: No clearance needed.	No clearance needed.
Primary Goal	Protection for Indian Worker	Smoother travel in any country
Emigration Clearance	Required when traveling to any of the 18 ECR countries	Not required for any country

Convert your passport Non-ECR

 

Delay in Issuing Passport at RPO

1	Pending Police Verification
2	Document Scrutiny Issues
3	Adverse Police Verification Report
4	Background Check / Security Clearance
5	High Workload at RPO
6	The file is Simply Missed or overlooked

File your Complaint

 

Under Review at Regional Passport Office

Show the following steps for review in passport office.

What It Means	Your application has passed the initial document check at the Passport Seva Kendra (PSK), but more detailed verification by senior officials at the Regional Passport Office (RPO).
Duration	it extends to 3-4 weeks or more
Documentary Issues	A discrepancy in your date of birth, address, name spelling, or supporting documents
What You Should Do	1. Check for an Official Letter in your main.
	2. Contact the helpline number 1800-258-1800.
	3. Complain to file a grievance on pgportal.gov.in under the Ministry of External Affairs.
	4. You can visit your RPO's grievance cell with your ARN and original documents for a direct inquiry

 Review your passport 

 

Regional Passport Office Online Appointment

RPO online appointment process is given below

Access Official Website	Go to the official Government of India portal: passportindia.gov.in
Log In to Your Account	Return to the homepage and click "Login" under Existing User. Enter the login ID and password you created.
Schedule Appointment	View your name of ARN / File Number. Find the 'Schedule Appointment for Inquiry' option in the bottom menu and book an appointment date.
Available Slots	Please note that the slot date is open only at 3:30 pm, as per the official time.
Rescheduled Limit	You can get only three appointments in the RPO Kolkata.

 Take your online appointment 

 

Regional Passport Office Complaint Process

You can raise complaints at various stages of your passport application process from the Passport Seva Kendra. 

Method	How to Do
Online Grievance Portal	Via the main Passport Seva website: 1. Go to www.passportindia.gov.in 2. Click on the "Register Grievance" link in the top menu. 3. You will need your Application Reference Number (ARN).
Toll-Free Helpdesk Number	Call the 24x7 National Helpdesk: 1800-258-1800 (Toll-Free)
Email to the Regional Passport Office	The email address is RPO
Public Grievance Portal (CPGRAMS)	Register on the Centralized Government portal: https://pgportal.gov.in

  Your passport complaint number  

 

My passport is printed, but I haven't received it

If you encounter a problem with passport printing, please check the information below. 

Get Tracking Details	Visit the official passport website and click "Track Your Passport Status" with your 15-digit File Number and Date of Birth.
Track on the Courier Website	The result will show your Dispatch Number and the Courier Name (e.g., India Post/DPI).
Take official action for no movement	Go to the CPGRAMS portal and lodge a Grievance.

 Re-dispatch your passport 

 

Visit the RPO directly without an appointment

. Check your information to visit without an appointment.

Administrative & Processing Center	Services are not directly accessible by the public for general queries.
Public-Facing Service Desk	Walk-in (with prior online appointment) for all standard passport services.
Issue Resolution	Visit in person, but only after registering a grievance online via the CPGRAMS portal to get a ticket/reference number.

 

Passport  Related Complaint

You can use the passport-related complaint in the RPO as per the following conditions.

1. Correction of date of birth and other passport details.

2. Official passport document resubmission at RPO.

3. Pending police verification or re-verification.

4. Close the previous file number or passport application.

5. Request for passport data correction.

6. Lost your passport? What to do at RPO.

7. Application is on hold for review of documents.

8. Recover my passport login ID and password

9. The airport authority rejected or seized my passport.

10. The delay in issuing passports at RPO.

11. Resubmit your passport photo problems.

12. A passport is under review at the Regional Passport Office.

13. Applying for the wrong jurisdiction.

14. Request to redispatch your printed passport.

  Process your complaint