Application is on hold for review of documents
When your passport application status shows “On Hold for Review of Documents,” it means the officials at the Passport Seva Kendra (PSK) or the Regional Passport Office (RPO) have identified an issue with the documents you submitted.
What Does This Status Mean?
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Step-by-Step Action Plan Hold for Review
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1. Check the Official Communication call or email your problem to the RPO. 2. Understand the Deficiency, like name, address, DOB, and annexure 3. Gather the Corrected/Additional Documents 4. Submit the Required Documents in RPO / PSK with an appointment or by sending by post or courier 5. Finally, Follow Up on your passport application. After submitting the documents, if the status does not change after 7-10 days, you may need to contact the RPO helpdesk or visit the PSK again for a follow-up. |
Documents to Remove Passport on Hold
| Date of Birth | 1. Birth Certificate issued under the Registrar of Births & Deaths 2. Permanent Account Number (PAN) Card 3. Voter ID Card issued by the Election Commission of India 4. Driving Licence issued by the Regional Transport Office (RTO) 5. Pension Payment Order (PPO) 6. Transfer Certificate / School Leaving Certificate / Matriculation Certificate from a recognized board 7. Policy Bond issued by the Life Insurance Corporation (LIC) |
| Address | A. Voter ID Card issued by the Election Commission of India B. Aadhaar Card issued by the Unique Identification Authority of India (UIDAI) C. Driving Licence issued by the Regional Transport Office (RTO) D. Bank Passbook with a photograph from a recognized public or private sector bank E. Electricity Bill (not older than one year) F. Ration Card G. Gas Connection Bill (not older than one year) H. Registered Rent Agreement along with a declaration from the landlord I. A copy of the passport of the applicant’s spouse (if married) j. A copy of the passport of the applicant’s parent(s) (for minor applicants) |
| Qualification | i. Class 8th Pass Certificate / Mark Sheet ii. Class 10th Pass Certificate / Mark Sheet iii. Graduation Degree Certificate / Mark Sheet iv. Other Educational Qualification Certificates |
| Photoes | a. Need 5 copies of photos with a white background. b. Photo is only applicable for a minor child aged up to 5. c. Photo size is size (4.5 x 3.5 cm), with the face up 80-85%. d. Other appointment passport office to take a photo. |
Check Status Passport on Hold
| Step 1: | Visit the Official Website. Go to the Passport Seva website: www.passportindia.gov.in |
| Step 2: | Click on ‘Track Your Application Status.’ On the homepage, find and click on the “Track Application Status” link in the Quick Links section. |
| Step 3: |
Enter Your Details. You will need one of these: File Number(15-digit number from your application receipt) Date of Birth(in DD/MM/YYYY format) |
| Step 4: | View Your Status. Click “Track Status” to see your current application stage. |
Complaint Against “Passport on Hold”
You can raise complaints at various stages of your passport application process from the Passport Seva Kendra.
| Online Grievance Portal | Via the main Passport Seva website: 1. Go to www.passportindia.gov.in 2. Click on the “Register Grievance” link in the top menu. 3. You will need your Application Reference Number (ARN). |
| Toll-Free Helpdesk Number | Call the 24×7 National Helpdesk: 1800-258-1800 (Toll-Free) |
| Email to the Regional Passport Office | The email address is RPO |
| Public Grievance Portal (CPGRAMS) | Register on the Centralized Government portal: https://pgportal.gov.in |
Regional Passport Office
| Ahmedabad | 91-79-26309103, 91-79-26300603 |
| Amritsar | 0183-2506252 |
| Bareilly | 0581-2311874 |
| Bengaluru | 0581-2311874 |
| Bhopal | 0755-4140085 |
| Bhubaneswar | 0674-2563855 |
| Chandigarh | 0172-2624988 |
| Chennai | 044-28518848 |
| Cochin | 0484-2315152, 0484-2310920 |
| Coimbatore | 0422- 2301415 |
| Dehradun | 0135-2652160 |
| Delhi | 011-26187072, 26187073 |
| Ghaziabad | 0120-2700320, 2701211 |
| Goa | 0832-2437601, 2437602 |
| Guwahati | 0361-2300101 |
| Hyderabad | 91-40-27715333, 91-40-27715115 |
| Jaipur | 0141-2702515, 0141-2710884 |
| Jalandhar | 0181-2242114, 0181-2242115 |
| Jammu | 0191-2433359 |
| Kolkata | 033-40071212 |
| Kota | 0744-2943382 |
| Kozhikode | 0495 2766936 |
| Lucknow | 91-522-2307530 |
| Madurai | 0452-2521205, 0452-2521204, 0452-2520795 |
| Mumbai | 022-26520016, 022-26520017 |
| Nagpur | 0712-2510643 |
| Patna | 0612-2223267 |
| Pune | 020-27209999 |
| Raipur | 0771-2263922 |
| Ranchi | 0651-2282037 |
| Shimla | 0177-2652395 |
| Srinagar | 0194-2500374 |
| Surat | 0261-2228225 |
| Tiruchirappalli | 0431-2707404 |
| Trivandrum | 0471 – 2470225, 0471-2460132 |
| Vijayawada | 0866-2445566 |
| Visakhapatnam | 0891-2745747 |
Passport On Hold Letter Format
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To, The Passport Officer [Name of the Regional Passport Office] [Address of the RPO]
Date: [Date]
Subject: Submission of Pending Documents for Application Reference Number (ARN) [Your 15-digit ARN] – [Your Full Name]
Respected Sir/Madam, I, [Your Full Name], would like to submit the following documents in response to the notification received for my passport application, which is currently “On Hold for Review of Documents.”
My application details are as follows: – Application Reference Number (ARN): [Your 15-digit ARN] – Date of Birth: [Your Date of Birth] – Mobile Number: [Your Registered Mobile Number]
The following documents are being submitted for your kind review and further processing:
I request you to please process my application at the earliest. I am ready to provide any further information if required.
Thanking you, Sincerely, (Your Signature) [Your Full Name] [Your Contact Number] [Your Email Address] |
Attach Documents:
- [Document 1 Name, e.g., Aadhaar Card as Address Proof]
- [Document 2 Name, e.g., 10th Certificate as Date of Birth Proof]
- [Document 3 Name, e.g., Notarized Affidavit for Name Mismatch]