Regional Passport Office Trivandrum

RPO Trivandrum
Regional Officer	Ms. Jeeva Maria Joy
Official Address	Address: SNSM Building, Karalkada Junction, Pettah. P.O., Trivandrum, Kerala-695024.
Contact Number	0471-2470225 0471-2460132 0471-2573394
Email	rpo.trivandrum @mea.gov.in
Toll-free No.	18002581800
Fax	0471 – 2461132
Appointment Timing	9:00 a.m. to 5:00 p.m
Working Days	Monday to Friday
Status	SMS to 9704100100
Official Website	passportindia.gov.in

Office Under Regional Passport Office Trivandrum

Kollam	74 Building # MC VIII / 1578 / 715 A, S.N. Trust Complex, Near Kollam Municipal Corporation Office, Vellappally Nagar, Karbala, Kollam, Kerala 691320.
Attingal	Head Post Office Attingal, Pincode: 695101.
Vazhuthacaud	Ground Floor, Carmel Towers, Opp Cotton Hill Girls High School, Cotton Hill, Vazhuthacaud, Thiruvananthapuram, Kerala, 695014.
Neyyattinkara	Building # XIII/397 (A), Akshaya Complex, Opp KSRTC Bus Station, Neyyattinkara, Kerala.
Pathanamthitta	Pathanamthitta Head Post Office, Kerala-589645.

Under Review at Regional Passport Office

Show the following steps for review in passport office.

What It Means	Your application has passed the initial document check at the Passport Seva Kendra (PSK), but more detailed verification by senior officials at the Regional Passport Office (RPO).
Duration	it extends to 3-4 weeks or more
Documentary Issues	A discrepancy in your date of birth, address, name spelling, or supporting documents
What You Should Do	1. Check for an Official Letter in your main.
	2. Contact to helpline number 1800-258-1800.
	3. Complain to file a grievance on pgportal.gov.in under the Ministry of External Affairs.
	4. You can visit your RPO's grievance cell with your ARN and original documents for a direct inquiry

Access Official Website	Go to the official Government of India portal: passportindia.gov.in
Log In to Your Account	Return to the homepage and click "Login" under Existing User. Enter your created Login ID and password.
Schedule Appointment	View your name of ARN / File Number. Find the Schedule Appointment for Inquiry at RPO in the bottom menu and book an appointment date.
Available Slots	Keep in mind the slot date is open only at 3:30 pm as per the official time.
Rescheduled Limit	You can get only three appointments in the RPO Kolkata.

You can raise complaints at various stages of your passport application process from the Passport Seva Kendra.

Method	How to Do
Online Grievance Portal	Via the main Passport Seva website: 1. Go to www.passportindia.gov.in 2. Click on the "Register Grievance" link in the top menu. 3. You will need your Application Reference Number (ARN).
Toll-Free Helpdesk Number	Call the 24x7 National Helpdesk: 1800-258-1800 (Toll-Free)
Email to the Regional Passport Office	The email address is rpo.kolkata@mea.gov.in
Public Grievance Portal (CPGRAMS)	Register on the Centralized Government portal: https://pgportal.gov.in

Police Verification Report is Awaited

To process the number of steps for quick police verification.

Request forwarded for Police Verification.	The RPO has completed its initial action. The delay is now with the police.
Delay in Police Verification.	Follow up directly with your local police station. Inquire about the status and any required documents.
The police station is not responding, or there is no progress.	File a grievance on the CPGRAMS portal cpgrams.gov.in. This will officially alert the RPO to follow up with the police on your behalf.

My passport is printed, but I haven't received it

In case of facing a problem with passport printing, you must check below.

Get Tracking Details	Visit the official passport website and click "Track Your Passport Status" with your 15-digit File Number and Date of Birth.
Track on the Courier Website	The result will show your Dispatch Number and the Courier Name (e.g., India Post/DPI).
Take official action for no movement	Go to the CPGRAMS portal and lodge a Grievance.

Visit the RPO directly without an appointment

. Check your information to visit without an appointment.

Administrative & Processing Center	Services are not directly accessible by the public for general queries.
Public-Facing Service Desk	Walk-in (with prior online appointment) for all standard passport services.
Issue Resolution	Visit in person, but only after registering a grievance online via the CPGRAMS portal to get a ticket/reference number.

Passport Related Complaint

You can use the passport-related complaint in the RPO as per the following conditions.

1. Correction of date of birth and other passport details.

2. Official passport document resubmission at RPO.

3. Pending police verification or re-verification.

4. Close the previous file number or passport application.

5. Request for passport data correction.

6. Lost your passport? What to do at RPO.

7. Application is on hold for review of documents.

8. Recover my passport login ID and password

9. The airport authority rejected or seized my passport.

10. The delay in issuing passports at RPO.

11. Resubmit your passport photo problems.

12. A passport is under review at the Regional Passport Office.

13. Applying for the wrong jurisdiction.

14. Request to redispatch your printed passport.